Payment Policy

This Payment Policy outlines the terms and conditions for all financial transactions related to Flashfire’s AI-powered job application automation services. Please read this policy carefully before making any payments.

Payment Methods

Accepted Payment Methods

• Major credit cards (Visa, MasterCard, American Express, Discover)
• Debit cards with Visa or MasterCard logos
• PayPal
• Bank transfers (for enterprise clients)
• Digital wallets (Apple Pay, Google Pay)

Currency

All payments are processed in US Dollars (USD). International customers may be subject to currency conversion fees imposed by their financial institution.

Pricing Structure

Service Plans

Free Trial Terms

Payment Processing

When Payments Are Charged

• Immediately upon plan selection and confirmation
• At the beginning of each billing cycle for recurring subscriptions
• Within 7 days of confirmed interview calls during trial period
• Upon purchase of additional services or upgrades

Payment Confirmation

You will receive an email confirmation for all successful payments, including transaction details, service description, and receipt information. Please retain these confirmations for your records.

Billing and Invoicing

Billing Cycle

• One-time payments for service packages
• Monthly billing for ongoing subscription services
• Annual billing options available with discounts

Invoice Details

All invoices include service description, billing period, amount due, payment due date, and applicable taxes. Invoices are sent via email to your registered email address.

Failed Payments

Payment Failure Process

1. Immediate email notification of failed payment
2. Automatic retry within 24 hours
3. Second retry after 3 days if first retry fails
4. Account suspension after 7 days of failed payment
5. Service termination after 14 days without payment resolution

Resolving Payment Issues

• Update payment method in your account settings
• Contact your bank to resolve card issues
• Reach out to our support team for assistance
• Ensure sufficient funds are available

Taxes and Fees

Sales Tax

Sales tax may be applied based on your billing address and local tax regulations. Tax amounts will be clearly displayed before payment confirmation.

Processing Fees

Flashfire absorbs standard payment processing fees. However, certain payment methods or international transactions may incur additional fees, which will be disclosed before payment.

Security and Privacy

Payment Security

• All payments are processed through secure, encrypted connections
• We use industry-standard SSL encryption
• Payment information is processed by certified payment processors
• We do not store complete credit card information on our servers

PCI Compliance

Our payment processing partners are PCI DSS compliant, ensuring the highest standards of payment card data security.

Disputes and Chargebacks

Dispute Resolution

Before initiating a chargeback with your bank, please contact our support team to resolve any payment disputes. We are committed to finding fair solutions quickly.

Chargeback Policy

• Chargebacks may result in immediate account suspension
• We will provide documentation to support legitimate charges
• Chargeback fees may be passed on to the customer if the dispute is resolved in our favor

Changes to Pricing

Flashfire reserves the right to modify pricing at any time. Existing customers will be notified of price changes at least 30 days in advance. Price changes will not affect current billing cycles but will apply to subsequent renewals.

Contact Information

For payment-related questions or issues, please contact us: